Frequently Asked Questions

How can we help you?

Netcrawler offers a prepaid internet service. This means that you’re billed one month ahead of your service period. The benefit to prepaid billing is that there are no contracts or credit checks. You can cancel your service at any time.

Initially, your order must be paid with a credit card, such as VISA, MasterCard, and AMEX. A credit on your account is required to validate your identity. Subsequent payments can be made by visa debit, gift card, or bank transfer.

Absolutely. At Netcrawler, all our internet plans include unlimited bandwidth. Use the internet as much as you want, with no overages or hidden costs.

Yes, you can change your cable plan to a higher or lower speed plan anytime. Give us a call or email us at [email protected]

There are no contracts and no credit checks for all our services.

The equipment must be plugged in only when your service has been activated.

Check your email for instructions on when your service will be activated. If you didn’t receive the email, please check your junk mail or call us.

Our Netcrawler modem allows you to access the internet through an optical fiber or coaxial cable. A WiFi router shares the internet from your modem to your computers, tablets, phones and gaming consoles. We recommend getting a WiFi router if you are sharing the internet across multiple devices.

Other internet providers may encourage customers to use a router-modem combo. While a combined modem and WiFi router can simplify installation and setup, this often comes at the expense of speed. The router component included in the combo units tend to have less power and fewer features than what a standalone router might have. One of the main drawbacks is that many router-modem combo units use a slower grade of Wi-Fi connectivity, which can significantly hinder the performance of your network. If you are experiencing issues with your internet connection, don’t hesitate to call us.

The location of your WiFi router is key to ensuring optimal network performance. Make sure to place your router in a central, elevated position, like a desktop or a shelf and to keep the space around it clutter-free. Avoid thick concrete walls, metal objects and HVAC equipment wherever possible as these can also reduce your WiFi coverage.

If Netcrawler Internet is not working, please try the following first before calling us.

  1. Remove the power to your Netcrawler Modem & Router.
  2. Wait 30 seconds then reconnect the power. 
  3. Test your internet again to see if it works.

If your internet still does not work, please give us a call.

If your credit card is declined, we will notify you by phone or by email about the failed credit card payment. We will also make additional attempts to charge your card on later dates. If your payment remains unpaid for over 21 days, we’ll begin the process to cancel your service.

Still have unanswered questions?

Call us Monday – Sunday: 10am – 9pm

Toll Free: 1-888-948-7873