Reliability: We understand the value of having a fast worry-free internet service at all times. We are committed to providing a service that is reliable and safe for all our customers.

Customer experience: Skip the drives to the store and long waits on hold. At Netcrawler, we value your time. You’ll never wait long to speak with an experienced, local representative.

While we pride ourselves on our excellent customer service, don’t just take our word for it. Check out our exceptional Google reviews!

We recommend internet speeds based on the number of active users and the number of devices used in your home.

Virtual video conference calls and screensharing requires about 10 Mbps, but to view the highest quality ultra high-definition video content from Netflix, we recommend a 25 Mbps connection or better.

For the average Canadian internet user, there isn’t much you cannot do with 100 Mbps as your internet speed.

Absolutely! We’re extremely confident you’ll love your experience with us, so we don’t need to tie you into a contract to earn your loyalty.

Our excellent track record speaks for itself and we’re constantly working on making it better.

Reliability: We understand the value of having a fast worry-free internet service at all times. We are committed to providing a service that is reliable and safe for all our customers.

Customer experience: Say goodbye to endless hold times. At Netcrawler, we value your time. You’ll experience swift access to expert assistance through a range of convenient channels.

While we pride ourselves on our excellent customer service, don’t just take our word for it. Check out our exceptional Google reviews!

Yes! Our Netcrawler team is 100% Canadian and made up of unique, passionate individuals from diverse backgrounds. We hire locally so that our team can reflect the population we serve. And by creating jobs for Canada’s highly skilled and competitive workforce, we’re investing in our own economy.

Our Net Promoter Score (NPS) is world class. Over 94% of our subscribers say they are highly satisfied with our network and the customer care they receive. 

From sharing sensitive documents while working from home to hosting virtual parties with loved ones, we know Canadians rely on the internet now more than ever before. That’s why we use industry leading equipment and software. At Netcrawler, we’re committed to reliability.

There is no catch! Although we invest heavily in our network, we keep our operations lean and make well-thought-out decisions.

We don’t own storefronts or fancy buildings; we operate as a cloud-based internet provider.

In a digital world where connectivity technologies are constantly evolving, we’re always challenging ourselves to stay ahead of the trends. Staying proactive means lower costs for us and ultimately, lower costs for you!