Get help fast.
Stay connected.
Setup, billing, Wi-Fi or an outage? Get answers in minutes from real humans + A.I.
Tip: include your service address or account email so we can find your account on the first reply.
Support that meets you where you are.
Live chat and WhatsApp are the fastest ways to reach us. The average wait to speak with an agent is under 1 minute. No phone tree, no hold music.
Live chat
The quickest option for most questions. Start a chat from any page on our website and a real person will pick it up.
Just as quick as live chat. Send screenshots of error messages or photos of your equipment lights with one tap.
Meet Kibo,
our A.I. bot.
A.I. support, 24 hours a day. Real humans during office hours.
Always here for youNights, weekends, even holidays — I’ve got you.
A real human team,
real hours.
When Kibo can’t fix it, a real person on our team jumps in. No waiting until Monday.
Real people, real answersLocal agents, 7 days a week · Eastern Time
“Mark was great. Got my speed issue sorted out in chat. Great customer service and awesome pricing and speed!”
“Anne and Levi were great in assisting restoring our Internet connection. Patient, professional and proficient. The best 3Ps in service!”
“Had internet via Netcrawler for about 7 months now, never any issue, support is very responsive and helpful. Today I had an issue with my internet that was easily handled over WhatsApp messages. Thanks to Luke for your help today.”
“Quick and breezy setup with the self installation kit. The parts were colour coded and the manual was easy to follow. I needed help with activating my modem and connected with Eren on WhatsApp, who was super friendly and helpful. Total setup took approximately 15 minutes and the connection looks great.”
“MASSIVE customer support and availability! Austin is awesome, really cordial and informative, a gent. Such an incredible difference from the big telcos. Cheers Netcrawler!”
“I recently signed up for Netcrawler, as I was very unsatisfied with my service from Rogers and the cost of my monthly bills. I received my router in 2 days and with the support of Austin, I was able to quickly and easily set everything up.”
“Moved from Teksavy to Netcrawler, saved $20 a month and my upload speed is 20 times faster which is amazing as I work with large files all day. Austin and Lee were very helpful with my transition and I look forward to continued high speed service.”
Check before you troubleshoot.
Some issues are wider than your home. If multiple things suddenly stop working at once, check the status page first — we publish maintenance windows and active incidents in real time.
View live status