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About NetcrawlerIndependent Canadian ISP

Internet should feel
honest. So we built it that way.

Netcrawler is an independent Canadian internet provider, built in Markham for people who are tired of contracts, confusing bills, and being treated like a number. Fast, reliable home internet with fair pricing, flexible service, and real support from a team that actually cares.

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Across Ontario Serving communities across the province, from Toronto to Ottawa.
No contracts Month-to-month internet. No long-term lock-in, no early termination fees.
From $39/mo Fair pricing that competes with the big telcos — without the games.
Real support Live chat, WhatsApp, and email — staffed by actual people, not scripts.

Netcrawler started with a simple idea: Canadians deserve a better, more flexible way to buy home internet.

When you’re picking an internet provider in Canada, you usually have two or three big telcos to choose from. They lock you into contracts. They bury fees in fine print. They send you to a call centre and hand you a script.

We started Netcrawler in 2021 because that wasn’t good enough. The internet isn’t a luxury anymore — it’s how kids learn, how people work, how families stay connected. It needs to be fair, simple, and honest.

So we built an ISP that’s all three. No contracts. No hidden fees. No nonsense. We’re proudly independent — and that matters. It lets us move quickly, listen closely, and design our service around the customer instead of legacy telecom habits.

We’re not a big telco. That’s the point.
5 yrs
Serving OntarioIndependent since 2021
100%
Canadian-ownedIndependent of the big telcos
4.6 ★
Google ratingAcross 1,200+ reviews
<7 min
Avg support replyReal humans, every time
What you get

A smaller ISP with a customer-first backbone.

Useful plans, fair pricing, dependable service, and support that doesn’t make you feel stuck. That’s the whole format.

No contract lock-in.

Stay because the service works, not because cancellation fees force you to. Leave any time you like.

Fair monthly pricing.

Plans that are easier to understand. The price you’re quoted is the price you actually pay — no surprises after sign-up.

Reliable everyday speed.

Built for video calls, streaming, gaming, and busy households where five devices are online at once.

Real human support.

Live chat, WhatsApp, or email — replies in under 7 minutes from a real person, not a chatbot or a script.

What we stand for

Four values. No exceptions.

These aren’t aspirational marketing — they’re the rules we built Netcrawler around. If we ever drift from them, customers will notice. And we want them to.

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01
Empathy firstWe treat every customer like family. Real people, no scripts, no run-arounds.
02
Honest by defaultTransparent pricing, transparent policies. When we mess up, we own it and fix it.
03
Simple beats cleverPlain-language plans, fast installs, and answers that don’t need a glossary.
04
In it for the long haulSustainable infrastructure for the next generation — not the next quarter.
100% independent

Independently owned. Proudly Canadian.

Netcrawler is independently owned and built in Markham, Ontario. We don’t answer to a big telco parent, a holding company, or a hedge fund — and that independence shapes every decision we make, from pricing to product to support.

Our team is globally distributed: passionate people from diverse backgrounds working across time zones to keep your internet running smoothly. What unites us isn’t geography — it’s the mission: making internet fair, simple, and honest for everyone in Ontario.

Ready for internet that feels
less complicated?

Check your address, pick a plan, or message our team if you want help finding the right internet for your home. We answer fast, and we’re not going to read you a script.

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