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Live network monitoring

Network status.

Every confirmed outage is pinned below. Tap a pin for details and the expected resolution time, or check your own address right on the map.

Check your address.

Enter your full address and we'll poll your location to check for outages.

Red pins mark active outages. Green pins were resolved within the last 12 hours.

Areas currently affected.

✓  No known outages right now. The network is running normally.

Live monitoring of area outagesService down but nothing listed?
Enter your address above and we'll run a live check.
If we detect an outage, we'll add your area to our watch list and keep checking until service is restored.

Still nothing listed?
Message us now. The issue may be limited to your home, and we'll help determine if a technician is needed.Takes about 5 minutesStart the 5-minute quick fix

Quick fix · takes about 5 minutes

Before you reach out, try this.

Most connection issues at home clear up with these steps.

  1. Keep the modem in the same place it was last workingDon't move it to a new spot or a different outlet while you troubleshoot.1
  2. Check both ends of the coaxial cableMake sure it's screwed in snugly at the wall outlet and at the back of the modem.2
  3. Restart your modemPull the power adapter out of the wall outlet, then plug it back in.3
  4. Wait 5 minutes5:00 Start the timer once your modem is plugged back in.4

No internet while your modem restarts? This page keeps working offline, so keep it open. Wait for the modem to restart and the internet to come back online.

Prefer to talk to someone now?Our team is a message away.

Most providers hide this page. We built one.

If you're checking us out before switching, this is how we treat customers: honest status updates, no phone trees, and real people who fix things fast.

4.7 ★
Google reviews average
95%
Customers who'd recommend us
2×
PlanHub award winner, 2025 & 2026
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Shipping and self-activation are on us. Get started quickly.
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What our customers say.

Real reviews from real customers, posted on Google.

4.7 on Google
Jose Avelenda
Local Guide
★★★★★
"These guys are awesome! We need more companies like this one. Excellent service, competitive prices, no hassles or stress."
Posted on Google
Tayah LilBranches
Local Guide
★★★★★
"Had internet via Netcrawler for about 7 months now, never any issue, support is very responsive and helpful. Today I had an issue that was easily handled over WhatsApp messages. Thanks to Luke for your help today."
Posted on Google
Glenn Pinel
Local Guide
★★★★★
"Mark was great. Got my speed issue sorted out in chat. Great customer service and awesome pricing and speed!"
Posted on Google

Need help?

We don't run a phone tree with the perfect combination of AI and real human support. Whether your service is acting up or you're thinking about switching, ask us anything. Zero pressure.

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